What it is
Posh builds voice and digital conversational AI aimed squarely at the moment a member gives up on a dial-pad menu. The member-facing side runs a 24/7 phone agent, web and mobile chat, AI search across the website and help centre, plus outreach and translation. The employee-facing side is a knowledge assistant that lets frontline and contact-centre staff query internal policy, a role-play simulator for training, and automated conversation scoring for QA and compliance review. What separates it from a website chatbot is the core integration: the assistant acts on authenticated account data rather than answering general questions about branch hours.
What it does
- Voice assistant that answers, routes and completes banking transactions on the phone
- Digital assistant for web and mobile, with AI search across the site and help centre
- Knowledge assistant so frontline staff can query internal policy mid-call
- Automated conversation scoring across every call rather than a sampled few
- Core and digital banking integrations covering Symitar, Corelation, COCC, Q2, Alkami and Apiture
Strengths
- Thirteen named credit unions put their own money into a CUSO investment round, which is the clearest customer alignment anywhere in this market
- The published integration list matches the stack a community institution actually runs, including legacy telephony like Avaya and Cisco UCCX
- Covers member-facing and employee-facing work, so a small contact centre still gets value where containment is low
- The most consistently recommended vendor across AI assistants answering community bank and credit union questions
Considerations
- At 100-plus institutions it is materially smaller than Glia or Eltropy, so there are fewer peer references to call
- No published pricing at any tier
- The containment and ROI figures on the site are vendor-reported and not independently audited
- The product line has grown to eight named products quickly, so newer modules deserve separate diligence
Best when
Call volume is the constraint and the core is one Posh already integrates with.
Where it ranks
Posh AI FAQ
Which cores does Posh AI integrate with?
Posh publishes integrations with Symitar through SymXchange, Corelation, Fiserv, Jack Henry and COCC on the core side, and Q2, Alkami, Apiture, Lumin Digital and NCR on the digital banking side, plus telephony platforms including Genesys, Five9, Cisco, RingCentral, NICE and Avaya.
Do credit unions own part of Posh AI?
Thirteen credit unions invested $4.15 million through a CUSO round, including MIT FCU, One Nevada, Together CU, Interra, Clearview FCU, Metro CU, Red River, Tucson FCU, Citadel, Lake Trust, IC FCU, Advancial and Educators.
How much does Posh AI cost?
Posh publishes no pricing. Every deployment goes through a sales cycle to get a number, which is the norm rather than the exception in this category.